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They were very respectful and upfront about all the information I requested. They gave me an estimate based on what I told them within 15 minutes. They also noted that this estimate may change depending on Engineering and County Requirements that could effect the system's size and or Design. They also came out and looked at my septic tank and found out it was leaking. They helped me save nearly $600 for a new septic tank and thousands on my system. I couldn't be any happier with a Company that is straight forward and gives customers like myself the honest truth and sticking to it!! Homeowner, Grass Valley, CA